Kindly review our policies thoroughly before scheduling any appointments. Given that our appointments typically span 3 hours and are reserved well in advance, we strictly adhere to our policies and will not make exceptions under any circumstances.
- A $100 deposit is required to book any treatments, is non-refundable, and will be applied to the procedure's charge.
- Any and all payments or deposits are non-refundable.
- Should you need to cancel or reschedule your appointment, please provide a minimum notice of 48 hours (2 days). If you do not notify us within this timeframe, you will forfeit your deposit fee. A new deposit will then be necessary to schedule any future appointments, whether it's for an initial procedure or a touch-up.
- If you reschedule your appointment beyond the 48-hour (2-day) window, you can transfer your deposit to a new date one time. Any further changes will necessitate a new deposit.
- Cancellations on the same day or failing to call/show up will result in the loss of your deposit.
- We reserve the right to cancel appointments without a refund if the client is over 15 minutes late. This policy ensures that we can provide the best service to all our clients, as it allows us to dedicate the full scheduled time to each appointment and start subsequent sessions on time.
- We reserve the right to cancel bookings, withhold refunds, and deny future reservations if a client is visibly influenced by recreational drugs and/or alcohol.
- Pets and service animals are not allowed. The Illinois Health Department prohibits all animals, including service animals, in settings where open skin is exposed to prevent infection risks.
- No children, guests or family members allowed in the studio.
- In the event of a medical emergency, it is essential to provide the appropriate medical documentation.
*** If you disagree or have any questions regarding any of above policies, please reach out to us prior to booking. Thank you
Updated October 1st 2023